Refund Policy

All orders are checked for defects before shipment. In an unfortunate case in which you receive a defective or incorrectly shipped item, please contact us within (14) days of receipt with your order number, product code, name, address, and reason for return/exchange. All other cases will only be eligible for a one-for-one exchange.

Term & Conditions

  • All orders are checked for defects before shipment
  • All Item(s) must be returned in original condition (same packaging, unaltered, unworn, unwashed, and with tags intact)
  • Not applicable for Sale items, accessories, and specifically stated non-returnable items.
  • Orders placed using discount codes are not applicable for exchange and returns.
  • All items must be shipped back to Bmama Maternity within 14 working days upon item received.
  • Returns can only be eligible for a one-for-one exchange per order number, meaning that any order made with return credit cannot be returned the consequent time.
  • Buyers hold full responsibility until the parcel reaches us.
  • We recommend using courier services with tracking numbers so as to minimize the risk of losing the parcel.
  • We only refund in credit terms. No cash refund(s) are allowed.
  • Refund would only be done as store credit coupons, strictly no cash refund is allowed.
  • Delivery fees to return your order, if any, will not be refunded.
  • Store credit coupon can only be used once, not applicable with any other further discount and must be redeemed within 90 days from the date of issue.
  • Store credit coupons cannot use to pay shipping fees, only can use store credit coupons to buy items.
  • All return & exchange shipping costs must be borne by the buyer ($4).
  • Return won't be accepted if we do not receive RETURN NOTICE/RETURN FORM from Facebook Messenger / Instagram Direct Message / Whatsapp.
  • The buyer must provide proof of postage like the tracking number and our address indicated on the returned parcel.
  • We reserve the right to reject any returned item if it doesn't meet all mentioned conditions.
  • All returns/exchanges which does not meet the above-mentioned criteria will be strictly declined and forfeited.

No Refund Policy

We strictly do not offer any cash refund under any circumstances.